Students using GI Bill receive incorrect housing payments due to VA technical errors

Education
From Stripes.com

Students using GI Bill receive incorrect housing payments due to VA technical errors

by: Nikki Wentling | .
Stars and Stripes | .
published: September 20, 2018

WASHINGTON — About 340,000 students attending school using the GI Bill received slightly smaller housing payments in August than they’re eligible for under federal law, according to the Department of Veterans Affairs.

Monthly housing allowances help student veterans pay for their housing costs, utilities and food. Veterans who started the 2018-2019 school year last month received incorrect payments caused by delays at the VA Office of Information and Technology with complying to new rules on how stipends are calculated.

The VA is still working to fix the problem, and officials have not said whether this month’s payments will be corrected.

In a letter this week to VA Secretary Robert Wilkie, 15 veterans groups described it as “an organizational and customer service failure at the highest level.”

Read more at: https://www.stripes.com/1.548276