AAFES stores temporarily disable cash-back option
The Army and Air Force Exchange Service has deactivated cash-back options at its stores because of a problem for MasterCard users with new “chip and PIN” equipment.
“Rather than be inconsistent and have some customers able to get cash back while others cannot, we’ve temporarily deactivated the cash-back option until MasterCard solves the issue, which we anticipate will be in the next 30 days,” AAFES spokesman Chris Ward said in an email Monday.
The equipment, which reads credit and debit cards that include electronic chips and personal identification numbers, is being installed in on-base stores worldwide at the behest of banks.
“The Exchange had no choice but to make the switch,” Ward said.
The equipment includes a front slot where customers can insert chip-and-PIN cards, which provide better security than older cards that rely on magnetic strips or mechanical imprints and signatures for verification.
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