Some Navy MWR customers still await refunds after duplicate charges

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A sailor runs at Purdy Gym at Yokosuka Naval Base, Japan, one of the places throughout the Pacific where customers received duplicate charges for good and services purchased between Jan. 22 and June 23, 2016. Tyler Hlavac/Stars and Stripes
From Stripes.com
A sailor runs at Purdy Gym at Yokosuka Naval Base, Japan, one of the places throughout the Pacific where customers received duplicate charges for good and services purchased between Jan. 22 and June 23, 2016. Tyler Hlavac/Stars and Stripes

Some Navy MWR customers still await refunds after duplicate charges

by: Erik Slavin | .
Stars and Stripes | .
published: October 07, 2016

YOKOSUKA NAVAL BASE, Japan — Most of the $5.3 million mistakenly charged to thousands of customers at Pacific Navy bases has now been refunded, though some are still waiting to recoup overdraft fees associated with the errors.

Customers began receiving a total of 133,000 duplicate charges for goods and services purchased through Navy child care programs and at Morale, Welfare and Recreation facilities, after a computer systems update Sept. 24.

Navy officials said on Sept. 28 that refunds would be issued within two days, but most families in Japan and many in other regions hadn’t received their refunds by Tuesday.

Bank of America Merchant Services, which processes Navy Installations Command’s transactions, finished processing the refunds Sept. 29, spokeswoman Capt. Wendy Snyder wrote in an email Thursday.

However, the interchange service that routes transactions to banks and credit-card issuers can take up to four business days in some cases, she said.

Read more at: http://www.stripes.com/news/1.432647