18th FSS Brings Innovative ID Process to Kadena
KADENA AIR BASE, Japan -- Whether it’s giving up after searching for hours and destroying the house, lost wallets, stolen purses, or even just simply dealing with an upcoming expiration date—renewing or acquiring a new dependent identification card for some may seem to be a daunting task.
To alleviate hassles associated with ID card renewal, the 18th Force Support Squadron Military Personnel Section at Kadena Air Base, Japan, implemented a new process effective April 1, for dependents.
Customers can now obtain and complete the required forms from home. All that is needed is their sponsors signature, a photo that meets the dependent ID card requirements and two forms of identification for dependents over 18 and one form of identification for individuals under 18.
“Once the sponsor signs, all the documents can be forwarded over to our org box through a secure site that sends the information encrypted,” said Tech. Sgt. Kimberly Evans, 18th FSS NCOIC of customer support. “They can send it via their cell phone or personal email, either way, they don’t have to worry about personally identifiable information breaches.”
After the documents have been received by the customer service section, the requestor will receive a confirmation email.
“Once the customer submits the required information it will take 7-10 duty days to process,” said Airman 1st Class Leann Munoz, 18th FSS customer service technician. “After the customer receives the notification email, they can pick it up Monday through Friday from 1300 until 1500.”
The change was implemented to save customers time and enable technicians to accomplish other duties and tasks.
“When dependent ID card customers come in here they can wait anywhere from 30 minutes to four hours but this cuts the waiting time down to 15 minutes for them,” said Munoz. “It gives us more time to take care of other tasks such as making common access cards, updating systems and adding dependents to military members’ records.”
To register for a new dependent ID card go to www.kadenafss.com/career/military-personnel-section/ and select ‘identification cards’ to view the instructions and download the necessary documents needed.
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