AER releases APP to help soldiers

AER releases APP to help soldiers

by U.S. Army
U.S. Army

ALEXANDRIA, Va., Nov. 19, 2014 – Army Emergency Relief (AER) released an “APP” for smart phones which will provide Soldiers and Families instant access to AER information, regardless of time of day or location.

“Our analytics have been telling us that more and more of the visitors to our website are using mobile devices,” said retired Col. Guy Shields, AER’s Chief of Communications and Public Affairs. “In October of 2013, 24% of the visits to our website came from mobile devices. That grew to 40% in October 2014.”

The APP is available for both iPhones and phones that use the Android operating system at the Apple App Store and Google Play. Soldiers will be able to go to their respective APP store and download the AER APP for free. (just enter “Army Emergency Relief” in the search field)

“We know that many of our Soldiers and Families use their smart phones as their computer, as well as their primary means of communication,” added Shields. “We believe that making AER information available to them in a format that they are familiar with, will help expedite the assistance process.”

This APP will provide basic information about AER, explain the specifics of both the assistance and scholarship application process, as well as explain loan repayment procedures. Highlights of the APP are the “Frequently Asked Question” (FAQ) buttons in each category. These FAQs address the vast majority of questions that are received at AER Headquarters every day. Another key feature of the APP will be the “AER News” button, which will be the “live” Twitter feed of @aerhq which will provide the latest AER news, updates and financial management tips.

In addition to providing loans and grants for emergency travel, initial rent deposits and vehicle repairs, AER continues to be the organization of choice for Soldiers’ unique financial needs to include household and appliance repair, dependent dental care and initial home furnishings.

Army Emergency Relief is a private non-profit organization dedicated to providing financial assistance to Soldiers, active and retired, and their Families. Since its incorporation in 1942, AER has provided more than $1.6 billion to more than 3.6 million Soldiers, Families and Retirees.

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